TransWorld Snowboarding+ FAQ

TransWorld Snowboarding+ FAQHere are answers to some common questions around our iPad magazine, TransWorld Snowboarding+. Have more questions or comments? Contact us at twplus@transworld.net

ABOUT THE APP:
Q: How do I get around the magazine?
Just like the paper issue, you can explore your copy of TransWorld Snowboarding+ page by page or by skipping around. Swipe across with one finger to turn one story at a time, or swipe with two fingers to quickly jump among sections. You can also tap and hold anywhere on the screen to reveal the Contents panel: From here you can simply tap to jump among sections. And you can bookmark a page by pulling down in the upper left corner (just like dog-earing a paper page), and it will appear in that same Contents panel.


PURCHASING ISSUES AND SUBSCRIPTIONS:
Q: How do I buy more issues?
Press and hold your finger on the screen to bring up the Issues button. Tap this to open your library of issues and to access the in-app store, where you can subscribe to the magazine and buy single issues. Tap the price, confirm your purchase, and the issue will appear in your library. There you can tap the arrow to download it.

Q: How do subscriptions work?
If you purchase a subscription through the in-app store, that entitles you to download every issue for the next year. If you enable push notifications for the app, we will let you know when a new issue is out. It will appear automatically in your library, and you can click the arrow to download.

Q: How do I know when a new issue is available?
If you enable Push Notifications for TransWorld Snowboarding+ under your iPad’s Settings, we will send you a notification each month when a new issue is available. You may also go into the in-app store by tapping and holding anywhere on the screen and then tapping Issues, followed by Purchase More Issues.


Q: I don’t see the issues I’ve purchased or had before.
If the issues you’ve purchased are not in your Issues list in the app, first make sure you’re on the same iTunes account you originally purchased the issues with. If so, hit the Restore All button in the Issues list, which should restore your permissions to all issues you’re entitled to. If that doesn’t solve it, please let us know at twplus@transworld.net

Q: How do I get a refund?
Per Section A of the iTunes Store Terms and Conditions, all sales are final on the App Store.


Q: How do I turn off auto-renew?
Subscriptions purchased in iTunes automatically renew at the end of the term, at the same price, unless you choose to disable the renewal. You can do so by opening the App Store on your iPad, scrolling to the bottom of the home screen, and clicking on the Account button, then the Manage App Subscriptions button. There you can turn off autorenewal.

Q: If I’m a TransWorld Snowboarding subscriber already, can I get this at a discount or for free?
Not yet, but we hope to soon offer that functionality.


Q: If I’m a TransWorld Snowboarding subscriber already, can I transfer my subscription to the iPad?
Not yet, but we hope to soon offer that functionality.


Q: Can I transfer my subscription to another device?
You may access your purchased issues or subscription on another iPad running the TransWorld Snowboarding+ app if you’re signed in with the same iTunes account. Just hit the Restore All button if the issues do not appear in your Issues list. At this time, you may not access your iTunes-purchased subscription on any other device or platform.

Q: If I choose to share my information with you when I subscribe, what happens to it?
If you choose to share with us your name, e-mail and zip code, we will use that data to send you special offers on TransWorld Snowboarding+ and other magazines we think you’ll like. You can always opt out of receiving more information from us or our partners by going here and following the opt-out instructions.


Q: What is your privacy policy?
You can find our privacy policy here.

TECHNICAL SUPPORT:
Q: My issue is stuck at the “Processing” stage—what do I do?
This happens occasionally when the iPad interrupts the processing of the issue. Typically, restarting the app will resolve the issue. If not, you can always delete and re-install the app. You will never have to pay again for something you’ve already purchased, as long as you’re on the same iTunes account. On reinstall, you’ll see a box asking if you wish to restore all purchases—click Yes. If you miss that box, just tap Restore All in the issues list to get back access to all previously purchased issues and subscriptions.


Q: I don’t see all the issues I’ve purchased.
First, make sure you’re signed in to the same iTunes account you purchased the issues with. If so, hit the Restore All button in your issues list. If this does not solve it, please contact us at twplus@transworld.net

Q: How do I delete an issue?
In your issues list, you’ll see a button in the upper right corner that says Archive. Tap this button, then choose the issues you’d like to delete from the device. You can always redownload those issues again later at no charge.